U-Lean UMnu. Liu unike uqeqesho olumangalisayo “kumgaqo-nkqubo kunye nokusebenza okubhityileyo” kwinkampani ekumgangatho ophakathi nangaphezulu. Ingcinga yalo engundoqo yeyokuba ishishini okanye iqela kufuneka libe nenjongo yomgaqo-nkqubo ecacileyo nechanekileyo, kwaye nakuphi na ukuthathwa kwezigqibo kunye nezinto ezithile kufuneka zenziwe malunga nomgaqo-nkqubo osekiweyo. Xa ulwalathiso neenjongo zicacile, amalungu eqela anokunikela ingqalelo aze aphume phandle ngaphandle koloyiko lobunzima; ulawulo lomgaqo-nkqubo lumisela ubude, kwaye ulawulo olujoliswe kuyo lubonisa inqanaba.

Inkcazo yomgaqo-nkqubo “lukhokelo nenjongo yokukhokela ishishini phambili”. Umgaqo-nkqubo uqulethe iintsingiselo ezimbini: enye isalathiso, kwaye enye yinjongo.

Ulwalathiso lusisiseko kwaye lunokusikhokelela kwicala elinikiweyo.

Injongo sisiphumo sokugqibela esifuna ukusizuza. Ukubekwa kwenjongo kubaluleke kakhulu. Ukuba kulula kakhulu ukufezekisa, akubizwa ngokuba yinjongo kodwa i-node; kodwa ukuba ayinakufezekiswa kwaye kunzima ukuyifezekisa, ayibizwa ngokuba yinjongo kodwa iphupha. Iinjongo ezinengqiqo zifuna iinzame ezidibeneyo zeqela kwaye zinokufezekiswa ngokusebenza nzima. Kufuneka sibe nobuganga bokuphakamisa into ekujoliswe kuyo, kuphela ngokuphakamisa ithagethi apho sinokuthi sifumane iingxaki ezinokubakho kwaye silungise izithuba ngexesha; kanye njengokunyuka iintaba, akuyomfuneko ukuba wenze isicwangciso sokunyuka induli ephakame kangangeemitha ezingama-200, yiqabele nje; ukuba ufuna ukunyuka i-Mount Everest, ayinakwenziwa ukuba akukho mandla aneleyo omzimba kunye nokucwangcisa ngokucophelela.

Ngolwalathiso kunye nenjongo emiselweyo, enye indlela yokuqinisekisa ukuba uhlala uhamba ngendlela efanelekileyo, indlela yokulungisa ukuphambuka ngexesha elifanelekileyo, oko kukuthi, yeyiphi indlela yokusetyenziswa ukuqinisekisa ukufezekiswa komgaqo-nkqubo kunye neenjongo, kunye nokuqinisekisa ukuba uyilo lwenkqubo lunengqiqo kwaye lusebenza. Amathuba okuyiqonda aya kwanda kakhulu.

Ulawulo lomsebenzi weenjongo zomgaqo-nkqubo kukuvumela ishishini ukuba liyile inkqubo yolawulo ukuqinisekisa ufezekiso olungenamagingxi-gingxi lweenjongo zeshishini.

Ukwenza kakuhle kuyo nantoni na, iitalente zisisiseko; inkcubeko elungileyo yenkampani inokutsala kwaye igcine iitalente; inokufumanisa kwaye ikhulise iitalente ngaphakathi kweshishini. Inxalenye enkulu yesizathu sokuba kutheni abantu abaninzi bephakathi kukuba abazange bababeke kwindawo efanelekileyo kwaye iinzuzo zabo azizange zenziwe.

Iinjongo zomgaqo-nkqubo weshishini kufuneka ziboliswe umaleko ngokwamaleko, zicazulule iinjongo ezinkulu zibe ziinjongo ezincinci ngokwenqanaba, ukuya kwelona nqanaba lisisiseko; vumela wonke umntu azi iinjongo kwinqanaba ngalinye, kuquka iinjongo zenkampani, ukuqonda kunye nokuvumelana omnye nomnye, Wonke umntu makaqonde ukuba siluluntu olunomdla, kwaye sonke siyaphumelela kwaye sonke silahlekelwe.

Inkqubo yokulawula ukusebenza kufuneka ihlolwe nangaliphi na ixesha kwezi nkalo zine zilandelayo: ingaba iphunyeziwe, ingaba amandla obutyebi anele, ingaba isicwangciso sinokuxhasa ukufezekiswa kwenjongo, nokuba isicwangciso siphunyezwa ngokufanelekileyo. Fumana iingxaki, uzilungise nangaliphi na ixesha, kwaye ulungise ukutenxa ngalo naliphi na ixesha ukuqinisekisa ukuchaneka nokusebenza kakuhle kwenkqubo.

Inkqubo yokusebenza kufuneka ilawulwe ngokuhambelana nomjikelo wePDCA: ukuphakamisa iinjongo, ukufumana iingxaki, ubuthathaka be-patch, kunye nokuqinisa inkqubo. Inkqubo engentla kufuneka iqhutywe i-cyclically ngamaxesha onke, kodwa akusiyo umjikelo olula, kodwa inyuka kumjikelezo.

Ukuze kuphunyezwe iinjongo zomgaqo-nkqubo, ulawulo lwentsebenzo yemihla ngemihla luyafuneka; hayi iinjongo zomgaqo-nkqubo kuphela ekufuneka zibonwe, kodwa neendlela ezicwangcisiweyo zamkelwe malunga nokufezekiswa kweenjongo zomgaqo-nkqubo. Omnye kukukhumbuza wonke umntu ukuba anikele ingqalelo kwizikhokelo kunye neenjongo nangaliphi na ixesha, kwaye enye kukwenza kube lula ukuba wonke umntu alungise ukuphambuka nangaliphi na ixesha kwaye enze ukulungiswa kakuhle nangaliphi na ixesha, ukwenzela ukuba abayi kuhlawula ixabiso elinzima ngenxa yeempazamo ezingalawulekiyo.

Zonke iindlela zikhokelela eRoma, kodwa kufuneka kubekho indlela ekufutshane kwaye inexesha elifutshane lokufika. Ulawulo lwemisebenzi kuzama ukufumana le ndlela imfutshane eya eRoma.